Financial hardship assistance
Some CUA members will face financial difficulty due to any number of circumstances. These may include:
- Unemployment
- Reduced working hours
- Illness
- Relationship breakdown
Whatever the case, CUA can offer financial hardship assistance to members facing these situations.
Can anyone use this service?
Yes. All members of CUA are able to use the financial hardship assistance service in times of financial difficulty. CUA is committed to assisting and supporting any members facing financial hardship.
CUA has an effective relief package in place that allows maximum flexibility for members suffering financial hardship. Members who are going through, or will go through, the process of losing their jobs, have options to allow them grace from the stress of having to find the money to service their loans.
How to contact us
If you are concerned about your ability to meet your loan or overdraft repayments to CUA, you are encouraged to contact us as soon as possible. Our Credit Services team is experienced in handling these situations and will quickly put in place the best possible assistance measures to help you manage your financial obligations with us.
For further information on financial hardship assistance, call us on 133 cua (133 282) or drop into your local branch.
The financial hardship assistance service is available for you to call between 8.30am and 4.30pm (AEST) Monday to Friday.
